We’ve Got You. They’ve Got Us.
On September 9, 2026, WeShare Health and the Indiana Fever surprised over 40 members of Indianapolis's Metropolitan Emergency Services Agency (MESA) with a dinner, player visit, and gifts, honoring the 911 dispatchers who coordinated the region's response to August 2026 flooding. We chose this moment deliberately. It fell just before the 25th anniversary of 9/11: a date that, more than any other, reminds us what it means to answer the call when everyone else is running the other way.
There's a particular kind of courage that never makes the news. It doesn't come with flashing lights or a uniform people recognize on sight. It sounds like a calm voice on the other end of a phone line, at 3 a.m., telling a terrified caller that help is on the way, and meaning it.
That's the job of the dispatchers at Indianapolis's Metropolitan Emergency Services Agency (MESA). WeShare Health had the privilege of partnering with the Indiana Fever to finally put a face, and a proper thank you, to that voice.
What happened at the event?
Over 40 members of the MESA dispatch team were surprised with:
- A dinner catered by renowned St. Elmo Steakhouse
- A visit from Indiana Fever starting guard Kelsey Mitchell and mascot Freddy Fever
- Jerseys signed in person by Kelsey Mitchell
- Indiana Fever ticket packages and merchandise
Watch Kelsey Mitchell surprise the MESA team
It was a celebration, but more than anything, it was an acknowledgment of a job that is essential and almost entirely invisible. Read the full press release here
What does MESA actually do?
MESA's dispatchers field the 911 calls that set every emergency response in Indianapolis and Marion County into motion. They coordinate directly with the Indianapolis Metropolitan Police Department, the Indianapolis Fire Department, EMTs, and other response teams. When Indianapolis flooded in August 2026, it was MESA's team routing calls, allocating resources, and keeping the region's emergency response moving - quietly, from behind a headset, long after the water receded from the headlines.
Why hold this event right before the anniversary of 9/11?
We planned this deliberately around the 25th anniversary of September 11. That anniversary asks all of us to sit with what it means when ordinary people choose to run toward danger instead of away from it. It's easy to picture that courage in firefighters climbing stairwells or officers on the ground. It's harder to picture it in a dispatcher's chair, but it belongs there just as much. The 911 operators who took call after call that day, and the dispatchers who carry that tradition forward today, are part of the same lineage of service.
We wanted MESA's team to know they're part of that story, even though no one is writing headlines about them.
Why does this matter to WeShare Health specifically?
At WeShare Health, our mission is to make healthcare simpler, more affordable, and more human. We built our organization around a simple idea: healthcare shouldn't just show up when something goes wrong, it should be part of building a healthier, more resilient community in the first place.
That’s why our “WeShare Moments of Care” initiative exists: a nationwide program that supports health and wellness through direct, intentional acts of kindness, not policy papers or press releases, but meaningful actions that recognize, support, and uplift the people who strengthen their communities every day.
Emergency response is a social determinant of health in the truest sense. A community's wellbeing depends on knowing that when something goes wrong, someone competent and steady will be there to help, starting with the person who picks up the phone. Supporting MESA's dispatchers isn't adjacent to our mission. It is our mission, applied to the people who keep Indianapolis safe enough to be healthy.
Why partner with the Indiana Fever on this?
WeShare Health is proud to be the official health sharing partner of the Indiana Fever. Beyond the visibility, we've found in the team a genuine partner in this work, because the Fever organization brings the same energy WeShare Health tries to bring to healthcare: showing up in person, for real people, in authentic ways.
Kelsey Mitchell didn't just make an appearance. She sat with dispatchers, signed jerseys by hand, and gave a team of first responders a night that had nothing to do with their job titles and everything to do with being seen.
What's next?
This event is one moment in a longer initiative. WeShare Health will keep helping the people in our communities who carry weight nobody sees, and keep finding ways, big and small, to make sure they know it's noticed.
To Indianapolis's MESA dispatch team: thank you for answering the call, every time, for all of us.
FAQ
What is WeShare Health?
WeShare Health is a nonprofit healthcare sharing organization founded in 2018. Members contribute monthly to share one another's eligible medical expenses. It has served more than 100,000 members nationwide and shared more than $50 million in medical expenses. Members access a national network of more than 1.2 million physicians at 30–60% less than comparable traditional insurance.
What is the "WeShare Moments of Care" initiative?
A nationwide WeShare Health program that supports holistic wellness through direct, intentional acts of kindness toward people who serve their communities, such as first responders and emergency dispatchers.
What is MESA?
The Metropolitan Emergency Services Agency (MESA) operates the 911 Call Center, Division of Emergency Management, and public safety communications infrastructure for the City of Indianapolis and Marion County.
Is WeShare Health affiliated with the Indiana Fever?
Yes. WeShare Health is the official health sharing partner of the Indiana Fever, a WNBA team based in Indianapolis.
How can Indianapolis residents learn more about WeShare Health membership?
Visit www.weshare.org/indianapolis-healthcare for information on cost savings, provider access, and membership details.
